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Return policy

RETURNS & REFUNDS (EUROPE)

The QVC Warehouse Promise: Love It or Return It Shop with complete confidence. As an official clearance outlet, we stand behind the quality of every item. If you are not 100% satisfied with your purchase, you have 30 days from the date of dispatch to return it for a full refund to your original payment method or an exchange.

Return Conditions

  • Items must be returned in brand-new condition, unwashed, and with all original tags attached.

  • Hygiene Policy: For health and safety reasons, underwear and intimate apparel are non-returnable unless faulty.

HOW TO RETURN

Visit our Returns Portal to register your return. Simply enter your Order Number and Email Address.

1. EU Customers (European Union)

  • Hassle-Free Labels: We provide a pre-paid QR code or printable Postage Label directly from the portal for your convenience.

  • Return Cost: A small return shipping fee of €6.95 will be deducted from your final refund amount. (If you choose an Exchange or Store Credit, we waive this fee and cover the return shipping for you!)

  • Timeline: Please drop off your parcel within 28 days of generating the label.

2. Non-EU Customers (UK, Switzerland & International)

  • Self-Postage: Customers outside the EU customs union are responsible for arranging their own return shipping.

  • Instructions: Once registered in the portal, you will be provided with the correct warehouse address. We strongly recommend using a tracked service and keeping your postage receipt until your refund is processed.

REFUND & PROCESSING TIME

  • Refunds: Once your return is received and inspected at our warehouse, your refund will be processed automatically to your original payment method. Please allow 5-7 business days for the funds to appear in your account, depending on your bank.

  • Exchanges: Need a different size? Exchanges are processed immediately after warehouse inspection and shipped to you via standard service at no extra cost.

NEED HELP?

We bring the world-class QVC service standard to your screen. If you have any trouble with the portal or need assistance with a return:

  • Email Us: cservice@globalcharmhub.com

  • We Are Here: Our dedicated support team is on standby. We pride ourselves on speed and typically respond within 10 minutes during business hours to ensure your issue is resolved immediately.