特定商取引法に基づく表記
Operating company
Xebio Co., Ltd.
Person in charge
Representative Director Tomoyoshi Morohashi
Head office location
3-7-35 Asahi, Koriyama City, Fukushima Prefecture , 963-8024
Management company
Xebio Communication Networks Co., Ltd. Ochanomizu Sanshi Building, 3-4-2 Kanda Ogawamachi, Chiyoda-ku, Tokyo
101-0052
telephone number
Online store customer service
phone number: 0570-550-802
Business hours: 10:00-17:30 (Saturdays, Sundays, and holidays)
*When contacting us regarding your order, please have your order number ready.
*We may not be able to answer inquiries regarding purchases made at the online store in-store.
email address
- Super Sports Xebio Official Online Store
- SSX_onlinestore@xebio-online.com
Sales price
Display by product
Required fees other than the product price
Shipping fee, cash on delivery fee, convenience store payment fee
Payment
<Credit card payment>
You will be charged on the day the product is shipped.
<Docomo carrier payment (d Pay)>
You will be charged on the day the product is shipped.
<Cash on delivery>
You will pay when you receive the product.
<Convenience store payment>
You will pay within 7 days of receiving the order confirmation email.
<Pay later (Payday)>
You will pay in one lump sum after the order is confirmed on the 1st of the following month.
Delivery of goods
In-stock items will be shipped within the following number of days after your order is placed.
<Orders for only one item>
If you order only one item and the item is in stock, and you place your order by noon, we will ship it the same day.
<Orders for multiple items>
We will ship once all items are in stock. If you select "cash on delivery" as your payment method, your order will be shipped within four business days (excluding Saturdays, Sundays, holidays, the New Year's holiday period, and the Obon period) after the order confirmation email is sent, but it may take a little longer.
*Depending on the contents of your order, it may take longer. In such cases, we will contact you in advance.
Returns Policy
Please contact us within 7 days (including Saturdays, Sundays, and holidays) of the day the product arrives to let us know that you wish to return it using the method specified by our group.
In the case of a defective product or a product sent by mistake: We will exchange it for a good product or refund the purchase price. Return shipping costs will be borne by our group.
In the case of a return due to customer reasons: Return shipping costs will be borne by the customer.
For more information on returns and cancellations, please see our user guide .