よくある質問
About the product
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Are the prices the same online and in stores?Do you sell the same products online and in stores?
About the points service
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What will happen to the points I accumulated through the old point service?Can I use Sports Points when making purchases in-store?Will I receive the same number of points online and in-store?I want to know more about Sports Points
Membership registration and customer information
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I want to change my registration detailsI forgot my login ID and passwordI want to delete my registration informationI'm worried about registering my personal informationAre there any restrictions on the characters that can be used in the email address and password I register?When I try to register, I get the message "An unexpected error has occurred. Please try again later." and I can't register no matter how long I wait.
About orders
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I haven't received an order confirmation emailI want to order additional productsCan I change the delivery address after placing an order?Can I change the pickup store to another store after placing an order?I added a product that was listed as "Available" to my cart and tried to order it, but it became "Not Available"Can I order parts and components?I placed an order but was told it was sold outI want to order the same product multiple times
Payment
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Which credit cards can I use?Can I make installment or revolving payments with my credit card?Can I pay my bonus with a credit card?Credit card payments are a security concernCredit card payment errorI was unable to use the coupon after an error occurred with my credit card.My points haven't been returned after an error occurred on my credit card.Can I change my payment method after placing an order?I want a receiptCan I specify the name on the receipt?Can I issue receipts other than the designated receipts?I want an invoiceCash on delivery is not availableCan I pay at a convenience store later?How can I pay at a convenience store?Which convenience stores can I use for convenience store payments?Please tell me how to pay later (Payday).
About delivery
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Which delivery company is used? Can I specify it?Can I specify a delivery date and time?How long will it take for my order to arrive?How much is the shipping fee?Can you ship items with different order numbers together?Can I have the item delivered to a different address than the one I registered?When will my pre-ordered items arrive?Can you ship overseas?Can I take the empty box of the delivered product with me?What should I do if I am not at home to receive the package?What if the item I ordered hasn't arrived without any contact?Can I check the delivery status?I have purchased multiple different items. Can you ship from the items in stock?Please tell us about your environmental protection efforts.My item arrived without a box?Can you gift wrap it for me?
Support
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How do I send my product in for repair?I would like to return or exchange the product I received for another item.There was a problem with the product I receivedThere is no stamp on the warranty cardCan you provide processing services for purchased items brought to the store?Are there any recommended environments for viewing the site?